FAQ

What can I expect from handmade diamond jewellery?
Handmade diamond jewellery to a high quality is a dying art. All of our craftsmen are experts at working in gold and platinum and highly skilled to work with high valued and precious gems. The nature of bespoke means that your piece will be an original piece of art. Each piece is done by the hands of these artisans rather than machines. Each piece will have its own characteristics. This is part of the beauty of a handmade piece that is one of a kind and uniquely yours.
Where is the ERRAI workshop?

Our workshop, where all our pieces are made, is located in Sydney’s CBD. This enable us to show the client the piece through-out the different stages of creation.

Do you have a showroom?

Yes, we are located in Sydney’s CBD. Our appointments are all made by request. Our showroom houses a small selection of our pieces, as well as a handful of bespoke examples and a selection of diamond and coloured stones.

Where do you source your diamonds?
We source our diamonds from an extensive network of dealers in Sydney, and have access to dealers globally that are all members of the Kimberly process. All of our diamonds are ethically sourced.
Is my diamond laser inscribed?
The majority of our diamonds are laser inscribed on the girdle with its specific identification number. Your GIA certificate will mention if the stone has a laser inscription or not.
Do you offer alternative metal options such as rose gold?
Yes. You can choose from 18k white gold, 18k yellow gold, 18k rose gold and Platinum.
Is your jewellery rhodium-plated?

Yes, all of our pieces are rhodium-plated to give them a brilliant shine and a protective layer. Unless specifically asked not to.

What can I expect from handmade jewellery
Errai Jewellery specialises in creating custom jewellery. If you have an idea for a ring, earring, bracelet or necklace Errai Jewellery can help you make that vision a reality. Contact us to get started.
How Long Does it take to have to have a piece completed?
Once stones and designs have been confirmed your piece will roughly take between 2- 3 weeks depending on time of year started.
Do You Sell Wedding Bands?
Yes, we have a large range of men’s and ladies wedding rings to look at as well as commitment rings. If you don’t find one that we already have in stock that meets your needs, we can also custom-make one to suit your engagement ring, or matched to your partner’s ring.
How often do I need to get my jewellery checked?

We suggest every 12-18 months where we will have craftspeople check all claws, claps and stones. At this stage we can then clean, polish and re-plate your pieces starting from $150.

Do you assist with insurance claims?
Yes. We are very happy to work with your insurance company to help replace your lost items.