Terms & Conditions
ERRAI Jewellery is custom made by expert craftspeople creating bespoke pieces, each item having it’s own unique characteristics. These pieces are fine and delicate and should be handled and worn with care. Wear and tear is more than acceptable and we recommend everyday items be checked every 12 months and a clean and polish that will bring them back to life.
Errai advises that you avoid wearing your jewellery when cleaning, bathing, showering, swimming and at the gym. It is also important that no chemicals, lotions or perfumes get in direct contact with the jewellery since harsh detergents can damage the gold and pearls. Following this advice will protect your pieces and ensure longevity.
Please bear in mind diamonds, gemstones and pearls whilst wearable must be protected from impacting hard surfaces. All jewellery should be worn with care.
We suggest that you store your jewellery in pouches or boxes to ensure minimal scratching and tangling.
Repairs are available and are assessed by each individual case. We can assist with cleaning gemstones, restringing pearls, repairing clasps and resizing rings.
ERRAI Jewellery can assist with valuations of your personal collection. These are particularly useful for insurance purposes. We can also facilitate getting your diamonds certified.
ERRAI covers the cost of reasonable repairs under normal wear for the first six months after purchase. If a piece shows signs of improper care or is damaged in a way resulting from something other than normal wear, we will repair the piece at cost. An estimate of the repair can be given prior to the repair.
After 6 months, we will repair pieces at cost. Any necessary repair of bespoke pieces will be assessed on a case by case basis.
Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, this warranty will be voided. We strongly recommend returning to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers.
Goods sold are non-refundable. All items are made to order therefore exchanges or returns are not offered for change of mind.